Privacy Policy

Who We Are

Our website address is https://thefilmfiles.com. The Film Files is a business that sells filmmaking training and other relevant resources created by Ian Bailey. The postal address for The Film Files is 2 Higham Close, Norwich, NR7 8UF. Please note, this is a temporary address as The Film Files is in the process of relocating to a new, permanent location.

This privacy policy sets out how thefilmfiles.com uses and protects any information that you provide when you use this website.

The Film Files may change this policy from time to time by updating this page. You must check this page occasionally to ensure you are happy with any changes, and if not, that you advise us immediately. You can do this via our Contact page.

How to Contact Us

If you have any concerns or questions regarding the use of your data on The Film Files website, please contact Ian Bailey: ian@thefilmfiles.com 

You can also send a message via the Contact page.


Personal Data We Collect and Why We Collect It

Purchases

The website uses a plugin called WooCommerce to facilitate the e-commerce shop. When you make a purchase from thefilmfiles.com we collect personal data from you: your name, postal address, email address and phone number. This is for invoicing purposes, fulfilling your order and keeping you updated on the progress of the order. We retain invoices for six years for accounting purposes.

Data Used

  • For payments with Stripe: purchase total, currency, billing information.
  • For taxes: the value of goods in the cart, value of shipping, destination address.
  • For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.
  • For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced

For payments, we send the purchase total, currency and customer’s billing information to Stripe, the payment processor. Please see the Stripe Privacy Policy for more details. To deliver physical items we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to Royal Mail or Parcelforce, depending on the service used. For shipping labels we send the customer’s name, address as well as the dimensions, weight, and quantities of purchased products to Royal Mail or Parcelforce.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website as part of a comment, you should avoid using images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

Here at The Film Files, we love to hear from you! When you use the Contact form to get in touch, your name and email address are collected. This is so we can respond personally to your message or query. Once we have responded, your details are removed from our email client. We do not share them with any third parties.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


Who We Share Your Data With

Payment Gateway

The payment process is handled by Stripe, an international payment gateway. An API is used which sends your personal data from this website to Stripe for the purpose of taking payments. Stripe provides us with an order ID, so we can confirm a payment has been made or create a refund. Stripe provides the expiry date and type of card but does not reveal the name of your bank or your card number. This data is retained for six years for accounting purposes.

Facilitating a transaction requires the processing of your personal data by Stripe, such as your name, credit card number, the credit card expiry date and the CVC code. Stripe uses your data to complete the transaction within the systems of the credit card networks, which is a function that Stripe performs as a data processor.

Stripe also uses the data to comply with its regulatory obligations (such as Know Your Customer (“KYC”) and Anti Money Laundering (“AML”), and in this role Stripe is a data controller.

Mailing List and Newsletter

If you sign up for the The Film Files newsletter you are added to our mailing list. We use a double opt-in system when you tick the newsletter box on the home page or the Contact page, you are sent an email asking if you consent to join the mailing list and receive newsletters. Your personal data we collect is sent to MailChimp, a third party platform we use for creating and sending newsletters. MailChimp retains a record of your name, your email address and your preferences.

To unsubscribe from the mailing list, please click the Unsubscribe button found at the bottom of the newsletter email. If you would like your data permanently removed from the mailing list, please use this Contact form to tell us.


How We Protest Your Data

We keep WordPress, themes, third party plugins and APIs up to date. This ensures we are using the latest security measures. Security plugins are installed on the website to block viruses, malware and hackers.

The personal data sent to Stripe for payment processing is encrypted. The Film Files does not retain your payment details, these are handled by Stripe, the payment gateway we use.

When you interact with thefilmfiles.com, we always ask for your consent before collecting your personal data. When you subscribe to our newsletter, we use a double opt-in system so you can confirm you are happy to join the mailing list.

In the Event of a Data Breach

If there is a data breach that impacts your personal data, you will be informed by email within 72 hours of us becoming aware of the breach.

We will inform you of the nature of the breach, the type of personal data affected and the likely consequences of the breach. We will inform you of the steps we are taking to address the breach and what steps you can take to mitigate its impact on your personal data and privacy.


What Rights You Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to Access Your Personal Data

You can access your personal data held by thefilmfiles.com. This data comes in a form that is portable, so you can transfer the information as you require.

If you would like to be sent a file containing your data, please take the following steps:

  • Use this Contact form to get in touch, telling us you would like access to your personal data.
  • You will receive an email with a confirmation link. Please click this link to confirm you would like to receive your personal data.
  • A file with the information you requested will be sent to your email address.

We will comply with requests for personal data within 30 days of the request being made.

How to Remove Your Personal Data

You can remove your personal data held by thefilmfiles.com. If you would like this information to be permanently deleted, please take the following steps:

  • Use this Contact form to get in touch, telling us you would like your personal data to be removed.
  • You will receive an email with a confirmation link. Please click this link to confirm your request.
  • Your personal data will be permanently deleted from the The Film Files website.
  • You will receive an email confirming your personal data has been permanently deleted.

We will comply with removal requests within 30 days of the request being made. This will remove your data from the website and anonymise any transaction data we hold. Please note, this does not include information we are obliged to keep for administrative, legal, or security purposes.

Please see the ‘Mailing List and Newsletter’ section above if you wish to be removed from our mailing list.


Cookies

For information on how we use cookies on this website, please read our Cookies Policy.